I just had an accident, what should I do?
First, you will need report the accident to your insurance company. They will issue you a claim number, confirm your deductible amount and verify if you have rental car coverage. Advise your insurance company that you want Paragon Auto Body to repair your vehicle.

What if my vehicle has frame damage?
Most cars today are built using unibody construction, which means that the frame and body of the car are welded together. When your car is involved in a collision, it may have some type of movement to the unibody which we will find when we measure the alignment of the frame. With our specialized equipment, we are able to straighten or replace the damaged part to within factory approved specs.

How long my vehicle will repairs take
There are many factors that need to be considered. For example: How extensive your repair is and if there is a supplement on hidden damages after the teardown.  Also how long it takes for your insurance company to return for a reinspection.  

We can estimate the amount of time it takes to repair your vehicle, but please remember that this is only an estimate. Sometimes parts have to be ordered from the factory, they are placed on back order, and the wrong parts are sent to us and sometimes come to our shop damaged. And keep in mind; the longer we keep your vehicle the more it costs us in terms of valuable storage and repair facility space, so we will get it back to you as quickly as we can.

Who pays for your repairs?
Your insurance company vary on how they make payments but ultimately you the customer are responsible for all costs pertaining to the repair of your vehicle. Paragon Auto Body requires full payment upon return of your vehicle to you.  Payments from your insurance company maybe  made payable to you alone, or you and the body shop. either case you can just sign the check over to us and we will stamp it for deposit.

Supplement payments for repairs to hidden damages while the original repair is in process, as well as for additional parts might arise. If this occurs we will have you sign a direction to pay authorizing your insurance company to pay us directly.  

Do you require a rental vehicle?

We will help you with the rental process. We will have you drop your vehicle at our shop and we will transport you to Enterprise if you have a rental. If you do not need a rental we will take you home and pick you back up when your vehicle is repaired.

Payment methods:
We accept money orders, cash, Visa®, MasterCard®, and Insurance Check Your deductible is your responsibility and must be paid at time of delivery.